Charter Communications Complaint
Terri ble customer service for existing customers - Cable/phone/internet bundle
My bill jumped from $189 to $268 a month. When I called to complain 8 months ago they told me my bill would be just over $100 with the triple select plan. Instead of going down it went up. I have been offered the same services by ATT for $106.00 a month WITH a $100.00 reward bonus. Has Charter got so big that they do not care about their existing customers? I have heard SO many complaints about them recently and now they have some competition. Maybe everyone will move their services. I have had it. I was just told by customer services that he was new and did not know the answer to my questions and that I would gave to call an 800 number. WHAT????dd
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