Charter Communications Reviews and Complaints

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Charter Communications Reviews

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  • Charter TV reception



    So Charter, what are you going to do about all the negative reviews I've read about and unfortunately experienced over the past six to ten years? I know the answer... NOTHING...because you're a crap company that does nothing but steal money from hard working people. Who cares if you have all these HD channels. You can't see them anyway because of the problems we all experience. I've written multiple letters to you directly on the website with no response. I guess you don't really care as your laughing your way to the bank. Thanks for nothing! More...
    (Cable TV)
    Craptv's Picture   Craptv    0 Comments   Comments
  • Questionable bundled service



    Charter bundle : t.v., internet, phone. No problem with phone,but Charter e-mail messed up after a few weeks ; tried solving problem thru virtual assistant to no avail. A call to Charter said there was a problem in my area, technicians were working on it. Apparently they couldn't "fix it", so I don't use it ! Also, one t.v quit working properly : no picture. A call connected me to a technician who 'sent a signal' which was supposed to re-connect. It didn't, so she sent 'a stronger signal'--didn't work. I was told to call someone to the... More...
    (Cable TV)
    8xps538's Picture   8xps538    0 Comments   Comments
  • Unfair & prejudice promos/ bad business



    I recently got off the phone with a Charter rep. After replying to one of the 100k promo letters i get in the mail. I am grateful Charter will once again let me open new service after my bankruptcy. However the more I think about it I am pretty upset and although their promotions are great they are limited and unfair in quite a few ways.      I am trying to get my life back on track after some rough years. Anyways i was approved but have to pay the first month up front along with installation due to my credit. I just need the internet because I need it for more than a... More...
    (Cable TV)
    Euloger's Picture   Euloger    0 Comments   Comments
  • need help



    i use to have charter tv,and internet, they slammed me with over a 300. bill the very first month,... i turned off the tv services immediately,went back to direct tv... i have been paying my internet bill.. i got my one month huge bill down to 162. now they are saying they will shut off my internet if they dont get the money with in 5 days... so they would rather lose a customer who is trying, and willing to keep the internet service with them.. this makes no sense.. i guess il shop around for another internet provider, keep in mind i have been a customer of them,since 09... please help.. More...
    (Cable TV)
  • need help



    i use to have charter tv,and internet, they slammed me with over a 300. bill the very first month,... i turned off the tv services immediately,went back to direct tv... i have been paying my internet bill.. i got my one month huge bill down to 162. now they are saying they will shut off my internet if they dont get the money with in 5 days... so they would rather lose a customer who is trying, and willing to keep the internet service with them.. this makes no sense.. i guess il shop around for another internet provider, keep in mind i have been a customer of them,since 09... please help.. More...
    (Cable TV)
  • Charter Internet disruption



    Charter Communications PO Box 742615 Cincinnati, OH. 45274-2615 John Toliver PO Box 154 Dayton, TN. 37321-0154 423-775-2494 8-31-14 Service address 339 Sierra Drive Dayton, TN. 37321 Dear Sir or Madam, Please consider this a complaint per your complaint procedure as stated on each bill I receive. On 8-24-14 at about 1:58 PM our internet service went out. It was not restored until about 3:00 PM on 8-25-14. According to my math that is over 24 hours. I immediately tried to call to report the problem, All of your service lines were busy. I was never able to get through, but I tried... More...
    (Miscellaneous)
    toliverj01's Picture   toliverj01    0 Comments   Comments
  • Charter Appointments a BIG DISSAPOINTMENT



    I already had cable internet and decided to add television service. I was told that no extra installation would be necessary. I received the cable boxes and nothing will activate! I've been on the phone with Charter multiple times and they decided to send a tech out. The tech rewired the entire house for cable and determined that everything was fine in the house. Nothing still works... he told us it was an outside line problem. Wait a day and see if it's resolved... A day later I'm back on the phone with Charter. They make me another appointment. 3-5pm they say. I carve the... More...
    (Cable TV)
    rtones's Picture   rtones    0 Comments   Comments
  • TV Commercial



    Having to watch the horrible commercial over and over again with the angels was nausating with the blond pursing her lips. Now they have some office setup where they push the desks out of the way and dance - the blond girl bobbling her head gives me the creeps. Wow - is it that hard to make a decent commercial - especially when we have to see it over and over. It ranks right up there with the Carl Jrs. commericals. More...
    (Advertising)
    smoonlight54's Picture   smoonlight54    0 Comments   Comments
  • Misleading Business Practices



    Beware, I recently ordered Charter Services. I was told there would not be a service charge and, of course, I was billed for one. I was told one price for their cable boxes and charged a higher rate. On the second month, they decided to start billing me for a phone that I never ordered. When I called to inquire about the phone billing, they removed the phone charged and increased the rate higher than I was paying for all 3! Upon filing a better business dispute, they again promised I would be properly credited. Guess what, another bill and it's not right either! I'm so... More...
    (Cable TV)
    soozann's Picture   soozann    0 Comments   Comments
  • Terrible product and service..



    I'm just one of the lucky Missoula, MT residents that has been recently force fed Charter Communications. WOW this has to be without a doubt the WORST company I have ever had to deal with. Pathetic is an understatement when it comes to these ding dongs. I was perfectly happy with cable company and service we had prior to Charter. I'm going back to satellite TV. Can't stomach the fact that these jerks are taking away services and quality and have the balls to raise prices.. all while telling us how wonderful they are while you are on hold for 20 minutes trying to get through... More...
    (Cable TV)
    Dunkin0's Picture   Dunkin0    0 Comments   Comments
  • Installation of new service taking four (or even more) appointments



    I ordered an upgrade of service from Internet to add TV. The first order was horribly messed up and the scheduled appointment was 1 week out. I was not happy that it was a week out, but was willing to live with it. 1st appointment 7 days after order: Could not do the installation since Tier 2 was not working at that time 2nd appointment 9 days after order: Put on connector wrong (according to next tech out) that broke the internet and did not finish install. 3rd appointment 10 days after order: Fixed the connector - got Internet working again. :) 4th appointment 11 days after order:... More...
    (Cable TV)
    pschmid0's Picture   pschmid0    0 Comments   Comments
  • Wiring my neighborhood



    Frustrated by the whole wiring my neighborhood process. You dug a six foot deep hole in my back yard on Friday & it was that way all weekend. The monstrous green box you have put into my back yard is UGLY and way too big. Your nice site supervisor did fix the grass you ruined. NOW I come home from work to find a huge wooden cable spool on my front yard on top of grass that I pay dearly to feed and maintain and also mow & blow.Tried to send pics but they aren't video. More...
    (Miscellaneous)
  • Charter not sending my credit



    On June 30th, 2014, my husband returned our cable and internet equipment to the local shop and cancelled our service. We moved to a town not serviced by Charter on July 1st. Originally, we were supposed to get an $14 credit, but since I had them set up as autopay, they were sent another $181. I called immediately and was told they would try to electronically refund the payment, and if that wasn't possible, I could expect a check in the mail in 6 to 8 weeks. I contacted them again after 6 weeks and was told to wait another 2 weeks. Today (over 9 weeks later), I contacted them and was... More...
    (Cable TV)
  • Charter lack for public safety



    There is a large yellow jacket nest inside one of charter communication boxes. First I thought it was Century Links so I called them, They sent someone right out to deal with the problem. When they arrived I was informed that it belonged to Charter, So I called charter and was told to call my local pest control office. Very little concern that the yellow jackets are next to a play ground that kids play. So as far as public safety goes figure out for yourself who cares more: Century Links or Charter. More...
    (Cable TV)
    johnnyb455's Picture   johnnyb455    1 Comments   Comments
  • Charters 100% digital.



    Okay, we all know Charter LOVES to rip off its costumers. We are required to pay more so we can have cable in more then one room of our house. If you don't want to pay just bring the box with you into the rooms your watching TV. Its tedious and annoying, but you wont have to pay the extra. Charter is a rip off and always will be. I'm waiting for someone to actually make something that works with actual real world prices. Then charter will loose all there business and die out like all the other over priced a**holes. IT WILL HAPPEN CHARTER, WATCH OUT! More...
    (Cable TV)
    CharterSUCKS0's Picture   CharterSUCKS0    0 Comments   Comments
  • Tv freeezes



    All of the channels do not give proper signal and it keeps freezing so the screen will be frozen and there will be no audio either. It is very annoying because you are not able to watch the shows properly. When we try to move the black antenna box there will be some fluctuation in the signal but still cant see 100% of the screen because it is still freezing. I have basic cable and it is giving me these issues so there is no chance for me to get more services from you guys. This needs to be resolved or i will need to cancel my services. More...
    (Cable TV)
  • 5 business days left



    Per my registered recipt mailing...you have 5 business days to get me a check for $400.00 for dish networks early termination fee. Made out to Gregory Cure, Mailed 601 Sunset Way Apt B, Grants Pass, Oregon 97527. I am in recept of your billing adjusting my bill from $615.00 to 216.00. But I do not know where you get these figures. You ALSO ARE THREATING TO CHARGE THE UNRETURNED EQUIPMENT. YOU WILL GET YOUR EQUIPMENT BACK THE DAY I GET MY $400.00 More...
    (Cable TV)
  • Charter Communications phone modem dead



    Reported phone service out in the morning, after overnight not working. Earliest appointment next day 8-10. I get a call on my cell at 8:22 that the tech could not reach from the front door (secure building); yes, the phone does not work. I called back immediately but they could not get the tech back to my place. Next appointment 1-3 PM. No tech. Called at 3:15 why no one came; same story, the tech could not reach me (on the broken phone modem) at 2:56 PM. More "we are sorry, etc...." Finally at 4 PM a tech shows up; has no idea what is wrong; I had to tell him. Luckily... More...
    (Cable TV)
    Phoenix83's Picture   Phoenix83    0 Comments   Comments
  • Installation Fee Chat Resolution



    We recently switched to Charter after many years with DirecTV for a better price and new phone. Never had a good experience with Charter before and we were leery about switching. There wasn't supposed to be any installation fee from Charter. We got the first bill and there was an installation fee. I went online to use the chat with an agent feature, which works great by the way. After explaining the situation the rep asked me to hold while he checked with a manager. This is normally code for I'm going to goof off and then tell you no as far as I'm concerned. A few... More...
    (Cable TV)
    armywife80's Picture   armywife80    0 Comments   Comments
  • Charter Lies about Internet Pricing



    I've been a customer with Charter Cable for several years now. I started with a "new customer" pricing, of about $29.99/mo for internet cable. Suddenly, without me noticing any warnings, I was paying $50+ per month! I called them, and asked why they were still advertising the $29.99/mo, but were charging me. The rep said that it was for new customers only. So, I went online to THEIR website, and put in my address for the special price and it accepted me! But, my monthly charge wasn't changed back to the special pricing. When I called Charter, of course, they said... More...
    (Internet - Sponsored by DIRECPATH)
  • Internet & Cable with Charter Communications



    Charters Internet & Cable has been the worst, overall. We switched to them a decade ago, thinking service would be better & faster. Sure, when it works.. it's fine. It's how OFTEN they are down or there are constant dc's with the internet & cable channels freeze or the picture is broken up so bad, you can't watch. You have to be home all the time for them to invade your space frequently to then say, we aren't sure what the issue is, when after all it is THEIR problem. I've just dealt with it over the years but now I'm done, as well as many... More...
    (Cable TV)
    AnnOmonus's Picture   AnnOmonus    0 Comments   Comments
  • Terri ble customer service for existing customers



    Dissatisfied with customer service - Bundle My bill jumped from $189 to $268 a month. When I called to complain 8 months ago they told me my bill would be just over $100 with the triple select plan. Instead of going down it went up. I have been offered the same services by ATT for $106.00 a month WITH a $100.00 reward bonus. Has Charter got so big that they do not care about their existing customers? I have heard SO many complaints about them recently and now they have some competition. Maybe everyone will move their services. I have had it. I was just told by customer services that he was... More...
    (Cable TV)
    Mcmae's Picture   Mcmae    0 Comments   Comments
  • Continious Unauthorized Charges



    I had my cable services from Charter cut off on May 3rd. Two months later, I am still receiving charges for their cable TV service that I have not been receiving. I have called their "support" line twice and waited over 45 minutes on hold to be told that "it would be taken care of" twice. Now, today, they sent me a notice that my bill is overdue and they are adding further charges for a service I had canceled two months ago. More...
    (Cable TV)
    joshbyrom's Picture   joshbyrom    0 Comments   Comments
  • Service transfer



    I purchased a piece of raw land a year ago in Asheville, NC. I was told I could have Charter. I bought a double wide, put it on the property, and started doing a complete revamp. I am now ready to move in. I called Charter to get my service installed. When the tech arrived, I was told that I could not get service. Long story short...my issue was turned over to the "survey" team. I was told that I was in range to get service & I should hear back from them the next business day, at most, in a couple of days & have service. It has now been over a week. I have called and left... More...
    (Cable TV)
  • Charter not showing up



    Had an appointment on 6/26/14 from 3 to 5. Waited over 2 hours and finally called to find out if they were coming. Rep said they came and no one was at home. Impossible!! There were 2 people in the front yard and 3 people in the house including myself. We have a doorbell that works, checked it, and no one knocked. Rescheduled it for 7 to 9 that evening. No one showed up. More people were home this time. Called again this morning. They couldn't explain it. Gave me another time for today. This will be a total of 6 hours that will be have spent on waiting to fix changing out a dead modem... More...
    (Repair Services)
    guevara6361's Picture   guevara6361    1 Comments   Comments
  • Pamela - Fantastic



    6-19-2014 Re: Pamela; Charter Rep. After she took care of me , I was supposed to give a survey rating her but the survey feature did not work. She was fantastic! My big complaint was, we missed an ABC show and wanted to watch it through Charter On Demand. But, it generally offers the HD version only at first. After 2-7 days they sometimes offer it in "Non-HD". Dumb huh? Well, we don't have or want HD so we are blocked from watching even the HD version. Why, I don't know. Just play the darn thing so we can see our show. We don't care about HD! Pamela explained to... More...
    (Cable TV)
    whitney2010's Picture   whitney2010    0 Comments   Comments
  • Free set-top box



    On June 16th I received a letter from Charter stating that Charter was going all digital and that I was eligible to receive a set-top box at no additional cost for 12 months. When I called on June 17th to order the box I was told that the offer code could not be accepted and that I would have to pay $6.99 per month. I have been a charter customer for some time now and I feel as though I was scammed into purchasing another cable box. This is not what the letter states from Peter Cirelli who is the Vice President of Marketing. More...
    (Cable TV)
  • Free Cable box offer



    I received an offer in the mail stating that I could receive a digital cable box at no additional charge for 12 months on June 16th, 2014 since charter was going all digital. I called as instructed to order the cable box at no change and was then told that the offer code was not accepted and that I would have to be charged an additional $6.99 per month. The letter was signed by Peter Cirelli the Vice President of Marketing. More...
    (Cable TV)
    Tbone707's Picture   Tbone707    0 Comments   Comments
  • Refusal to honor documented offer



    Was told we are eligible for NEW CUSTOMER pricing. Was given a great online quote. When told we accept they all of a sudden do not have the ability to set us up for that price. Price would be almost double as we are a current customer. When we gave them an opportunity to make us new again the refused. I was hung up on. My chats were disconnected. And was refuses the corporate office number when requested multiple times. Now they wont even speak to us. More...
    (Cable TV)
  • Charter communications



    I started with Charter in May. I switched because the sales rep made it sound like a great deal. He said he would take care of my first bill of 100 and some odd dollars. First off they were about 6 hours late getting their to set us up. I received a bill saying I owed 157 dollars (I realize I ordered a UFC ppv for 44). I spoke with a customer service rep and he basically called me a liar. Nothing they could do. I'm about to switch back to Dish. Pitiful customer service for such a praised name. I guess when you make billions, one customer doesn't matter. Shame! More...
    (Cable TV)
    Worker12312's Picture   Worker12312    0 Comments   Comments
  • Digital Cable against your will



    This would be great to watch except , I haven't had cable service since 4/23. Picked up new digital boxes and hooked them up ....nothing. We have called CS multiple times a day to get activation . We were told service was out in our area. Finally 4/26 I was told a tech would come out and fix it on....5/1. I'm not leaving work early so, your people can fix this digital mess U created.I think we can get a dish installed faster than that............. More...
    (Cable TV)
    batman7732's Picture   batman7732    0 Comments   Comments
  • CHARTER CHARGES FOR INTERNET EVEN THOUGH WE DON'T WANT IT!



    My grandmother doesn't own a computer nor would she even know how to turn a computer on and she gets charged by Charter every month ($55) for internet service she will NEVER and has NEVER used! We have talked to them numerous times only to be told if we don't like it we can go someplace else...literally! Problem is that they are the only TV service in our area unless we went satellite! Pretty pathetic that they are probably getting millions of dollars every month from older people who don't even use the internet and probably half of them don't even realize they are... More...
    (Cable TV)
    lovingmontana's Picture   lovingmontana    0 Comments   Comments

Charter Communications Reviews By Product


Charter Communications Comments


osmerde1 says: (1 year ago)
 0
I participated in a charter sponsored survey about their service -- at the end I was asked to submit info about name, address, e-mail, which entered me into a survey sweepstakes -- e-mail says I won, but they want the same info I posed at the end of the surrey, and now want to birth date -- doesn't see legit-- however the,communications all come from Charter communication --- is tit real ???



drr45 says: (2 years ago)
 0
Red Sox...They are a major league baseball team. Unfortunately, you can't watch a Red Sox game on NESN during the Stanley Cup playoffs because on those nights, the Red Sox games are being broadcast on a cable channel that Charter doesn't subscribe to! They're broadcast on NESN Plus. I called Charter and they never heard of NESN Plus! Can anyone explain that?



drr45 says: (2 years ago)
 0
My problem starts with the web site...or web sites. Why is Charter the only company in the entire universe that needs TWO distinct web sites. Is it charter.com for this or that or is it charter.net??? The user name conventions are different and as luck would have it, I always put in the wrong password too many times and get locked out. So, I call and have the password reset to the default password then go in and change it. Of course, I can't use the old password so I make up a new one. A couple of weeks later, invariably I go through the same BS again!! The agents always say "The .net site is for (fill in the blank) while the .com site is for (everything else). Can anybody tell me which is for which? Even tech support personnel have put me on hold to dig up the answer because they weren't sure. CHARTER DOESN'T EVEN KNOW WHAT'S GOING ON!! Get rid of one or the other. Why does Charter make it so profoundly difficult for a consumer to access the information at the Charter web site/sites. I've got more to complain about, I just don't have the time!



doreena67 says: (2 years ago)
 0
What really makes me mad about charter, is that they refuse to pick up their equipment. They said I have to live 30 miles away before they will send b oxes to return their boxes. WELL I DO!!!. I charter office is 35 miles from me.So for now on I will only give a 30 days notice to pick up, after that all equipment is throw away.I only give the 30 day notice because it the law. By the way, their service trucks are in my small town every day.



sgp420 says: (2 years ago)
 0
customer service is unacceptable they are charging a car paymen tto have tv/internet rep cannot explian or justify bill Charter Upton MA would not recommend charter to anybody bait and switch



sickbastered says: (2 years ago)
 0
call corporate not the local office have something done 314 965 0555 that is your 1 and only best option



danderup says: (3 years ago)
 0
Charter's commercial promoting their service using "Timothy" makes me wonder about why his parents don't have the guts to take control of their obnoxious child. Does Charter really think this commercial is viable? It certainly isn't funny!



barkbusterbill says: (4 years ago)
 0
My 2 cents, they don't make sense. The worst customer experience I have ever had with a company. The people who work for this company don't know what the other hand is doing. Talk about getting a run around, this company sets the new bench mark. It is like they are out to do as poor a job as they can. If I could try another cable provider I sure would, but they are the only company in our area.



tekchik says: (4 years ago)
 0
I'm having all the same problems with Charter bundle that I've seen on this blog. How does one get out of this horrendous contract? Thanks.



atomix says: (5 years ago)
 0
Charter is absolutely the worst Internet service I've ever had.

Goes down weekly for hours and every night af midnight it mysteriously gets even slower and more unusable than normal. Today it went down for over 24 hours and it's still down.... ridiculous!

Their cable service might be even worse... I keep losing channels and having to have technicians come out. Only one tech I've had come here knows anything about how to solve things...but then again the issues keeping coming back.

Never ever ever sign up for this service unless it's free AND you have a backup plan, My iPhone 3G Internet is more reliable!... sheesh!



walkerbe05 says: (5 years ago)
 0
Charter has the most awful customer service and service i have ever had. i was on the phone with a job planing a interview and the phone internet and cable went out i didnt have no service for over 4 hour and at the time i didnt have a cell phone this happen over 10 times i would go next door to use the phone to call charter after the my service went out told the agant what was going on the first time i was put on hold for for over 40 mins so i hung up amd called back after hanging up and calling back i the agant was very very rude to me and hung up on me at the time i this called and asked to talk to a suporviser the it took over 15 mins for me to get a suporviser one the suporivser got on the line i explain to the my problem they said well we would need to get me to tech i was transferd to tech and the rep in tech said custome service wouldd need to troblemshoot the problem then they transferd me me back at the i gave up about a feww last i was on the phone again and my service went out call and asked them to what was going on the rep go me to texh the rep in tech placed me on hold for almost a hour and then the call was disconected i was tired by them i them talked to sone one in the one line chat and they was very rude to me they keep telling me to call the 888 number their was nothin that they could do i would hate for something to happen to me and i didnt have a phone this is not good service if someone would of broke in my house i wouldnt of had a phone to call if im on the phone or the internet when the service goes out i dont have serive for hours i pay over $125.00 every month i told after my service went out the last time i stoped paying the bill the didnt want to fix service i shouldnt have to pay the bill so the cut the service off and i was like if yall can fix the service and waive the 60.00 reactiovation fee i will pay the bill they didnt want to wavie it 60.00 i feel as if i shouldne have to pay the 60.00 fee they was like well we not going to restore your service and they didnt even offer to fix my service but the was pushing me to pay the 60.00



maraia says: (5 years ago)
 +1
Charter Communications has been my service provider for 2 years, and for 2 years they advertise; 'You don't have to wait to watch your favorite show, see it on demand anytime.' 80% of the shows they claim to be on demand are never on demand! This is called false advertisment?




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