Charter Communications Consumer Complaints All Reviews

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Charter Communications Reviews

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  • Charter

    I was told that when I dropped at&t service tor charter they would pay at&t up to $500.00. I sent in the request for it to be paid, but I thought it would ve paid directly to att, so I sis not worry about it. At&t kept sending me lertters requestring payment. I finally called chartrer and they told me that I would have to include the AT&T bill with the form. I downloaded the form again and filled it out anjd included the bill from AT&T and sent it in again.That was 2 months ago and I still have not received a check from sprectum or charter to pay off AT&T. They... More...
    (Cable TV)
  • Bad technicians

    Charter came out to upgrade my services. I was adding internet and phone services. The technician first went in my basement then in my backyard. The next thing I know, I hear a pop and the lights get super bright. Five minutes later my TV starts smoking. The tech thens comes in the house and says there is a wire not grounded to my house. Now prior to him working out there, there is no problem. But all of a sudden a wire is loose. The supervisors came out and I had to call ameren to repair the wire. I put in a claim to the company. And my claim was denied. Really. I have a brother who worked... More...
    (Cable TV)
    Renny71's Picture   Renny71    3 Comments   Comments
  • creeper charter guys

    10:30 pm on a Monday, two guys with flashlights stepped out of their charter vans and proceeded to bang on doors, looking for someone in my community. When I saw them under my neighbor's house, I approached them, mace in hand, and asked them what they were doing under my elderly neighbor's home and they replied, "working". They refused to show me identification, so I called customer service to confirm the work order. No such order existed. They got back in their vans and left, driving through the backyards of my neighbors, destroying flowers as they left. The guys who... More...
    (Cable TV)
    mylissybug's Picture   mylissybug    0 Comments   Comments
  • Poor service by Charter in Pasadena, CA

    What is wrong with Charter? I work from home and this is the 4th time this is happened with me. The internet service simply goes off. When you call customer service they have absolutely no idea and just say 'We are working on it'.. No time estimate is provided. I earn money by working from home and having no internet services puts me into jeopardy. I am very disappointed with this. Charter service is NOT GOOD !! I would not recommend Charter to anyone and I would be soon completing ONE year with them and I am sure that I would change my internet carrier. More...
    (Internet - Sponsored by DIRECPATH)
    ashjo4444's Picture   ashjo4444    0 Comments   Comments
  • Bait & switch w/ false advertisements

    About three months ago I canceled my charter TV due to it continuing to increase in price. After getting the run around from customer service, I went home and grabbed my modem only to cancel it to. Well, for the past three months, Charter has been mailing me special offers to bring back my business. "Double-play" Internet & TV only, no phone. I have called Charter and all they say is that the deal does not and has never existed, but they can get me a Triple play (BAIT & SWITCH) for $30.00 more than the special offer they have sent me. The one they have sent me four times... More...
    (Cable TV)
    dfchristopher's Picture   dfchristopher    0 Comments   Comments
  • Billing Issue

    This morning I paid my charter bill on line as I have many times before but this time when I received the conformation E-Mail the debit card number they used was not mine. I called and they said I must have made the mistake. Well I did not and now either my bill has not been paid or some other poor soul is paying it for me because charter made the error not me. I called and talked to three different people and nobody! Yes Nobody could correct it. Thanks a lot Charter!!! What do I do now? Wait to see who gets screwed up first? The worst customer service when it comes to billing I have seen... More...
    (Cable TV)
    usb777's Picture   usb777    0 Comments   Comments
  • No credit for service lose

    This is a complaint about Charter Cable service in Roxboro NC. There were 3 days this month (May 2015) that the cable service was intermittent and or not available. My call to customer service for billing ended up with total dissatisfaction. Previous requests for reimbursement for lost access to services, were met with reasonable amounts of credit. Today was the third day this month that I was not able to use either the TV or internet due to intermittent or absent service. (5/2 6hrs Net, 5/20 2hrs TV, 5/21 2hrs TV) The customer service agent while polite would not budge from a fixed... More...
    (Cable TV)
    mebillm's Picture   mebillm    0 Comments   Comments
  • Very Disappointed With Their Services

    I have been with Charter Communications since 2004, between two houses and one business office. I have not once been late on payment and have been a loyal customer even though there were other options out there at a better price. Currently, we have a residential account with them at my house and we run our business from home. We should upgrade to a business account but the price would simply go up for basically the same service that we have. That doesn't even work at LEAST 10 hours a week. I understand that there is scheduled maintenance and that's not a problem, but it has... More...
    (Internet - Sponsored by DIRECPATH)
  • children's on demand programming bites!

    Because there is so few channels that really cater to children I am forced to use on demand and of course it is screwed up by way of the scheduling dept who for some reason has the latest episodes of a particular program for a limited time yet has other old episodes even where there is like 3 not all the previous ones so you cannot watch it as it was intended to in a series.... It is very disappointing to have such a limited selection of the same programming over and over again... There is no real variety and then you take down the episodes that just came out! Its just plain stupid! It... More...
    (Cable TV)
    coolzeezee808's Picture   coolzeezee808    0 Comments   Comments
  • Winows Live Mail

    I have used Windows Live Mail (not web-based Charter) for several years with Windows 7x64 with Charter with no problems. But about a year ago, when moving messages or just writing a message I got intermittently disconnected by Charter. The error I get is: “Your Server has unexpectedly terminated the connection. Possible causes are server problems, network problems, or a long period of inactivity.The server did not respond to this IMAP command before the connection was terminated." At first I blamed Microsoft. I always checked with Charter to make sure I had the correct... More...
    (Internet - Sponsored by DIRECPATH)
    adamsr2's Picture   adamsr2    0 Comments   Comments
  • Charter Internet Service

    I am purchasing and moving to my daughter and son-in-law's home. They currently have Charter internet service. The system is currently up and running. They have it set to end the billing in their name at the end of the month. I simply want them to keep it up and running (no interruption), just change it to our name. We own the router.The rep told me that they would have to charge me $29.99 install fee!!! What install? This is why people get frustrated with Charter! I was considering changing our tv service to them (currently my kids have direct tv). SO FRUSTRATED! More...
    (Cable TV)
    tammyberman's Picture   tammyberman    0 Comments   Comments
  • Charter Communications billing unfair

    After years of being a loyal customer. Charter has made me look elsewhere for my cable and internet service. We always worked a deal in the past but with their new policy of only giving promotions to new customers. It seems that being a new customer means more than sticking with them. So in order to receive new customer benefits for promotional savings I will have to drop them for a bit. Like a lot of businesses out there it takes a few to people to move on in order for them to get the big picture. So if you're a charter customer and wont to keep paying for service that others get at... More...
    (Cable TV)
    davide's Picture   davide    2 Comments   Comments
  • Awful horrible annoying commercials

    Charter needs to fire the ad campaign manager.Tthey are doing more harm by repelling potential new customers or acquiring new customers, meanwhile annoying your current customers. Get a clue. Everytime that damn commercial airs ( especially the dancing office people) my husband and I scramble to find the remote to change the channel. It's maddening! We cannot stress enough how annoying these ads are. It makes want to hurt small kitties and then stab ourselves in the ears!! Please do something!! More...
    Jenrey73's Picture   Jenrey73    2 Comments   Comments
  • Los Angeles, CA 90060-0187

    Charter Communications Attention: Customer Complaint 2 Digital Place Simpsonville, SC 29681 or call 1-888-438-2427 Received my cable bill yesterday and called customer service and billing. (1) I was being charged for a service call which not only was their fault but which increased problems with what they "fixed." The repairmen told me that my modem was the problem (and that it was not covered since I had bought it from Charter) and so they installed a small white modem (I learn now at $5 a month) with one outlet to replace my stronger modem with four more outlets and then... More...
    (Cable TV)
    jimsavage's Picture   jimsavage    0 Comments   Comments
  • Charter TV reception

    So Charter, what are you going to do about all the negative reviews I've read about and unfortunately experienced over the past six to ten years? I know the answer... NOTHING...because you're a crap company that does nothing but steal money from hard working people. Who cares if you have all these HD channels. You can't see them anyway because of the problems we all experience. I've written multiple letters to you directly on the website with no response. I guess you don't really care as your laughing your way to the bank. Thanks for nothing! More...
    (Cable TV)
    Craptv's Picture   Craptv    0 Comments   Comments
  • Unfair & prejudice promos/ bad business

    I recently got off the phone with a Charter rep. After replying to one of the 100k promo letters i get in the mail. I am grateful Charter will once again let me open new service after my bankruptcy. However the more I think about it I am pretty upset and although their promotions are great they are limited and unfair in quite a few ways.      I am trying to get my life back on track after some rough years. Anyways i was approved but have to pay the first month up front along with installation due to my credit. I just need the internet because I need it for more than a... More...
    (Cable TV)
    Euloger's Picture   Euloger    0 Comments   Comments
  • Charter Internet disruption

    Charter Communications PO Box 742615 Cincinnati, OH. 45274-2615 John Toliver PO Box 154 Dayton, TN. 37321-0154 423-775-2494 8-31-14 Service address 339 Sierra Drive Dayton, TN. 37321 Dear Sir or Madam, Please consider this a complaint per your complaint procedure as stated on each bill I receive. On 8-24-14 at about 1:58 PM our internet service went out. It was not restored until about 3:00 PM on 8-25-14. According to my math that is over 24 hours. I immediately tried to call to report the problem, All of your service lines were busy. I was never able to get through, but I tried... More...
    toliverj01's Picture   toliverj01    0 Comments   Comments
  • Charter Appointments a BIG DISSAPOINTMENT

    I already had cable internet and decided to add television service. I was told that no extra installation would be necessary. I received the cable boxes and nothing will activate! I've been on the phone with Charter multiple times and they decided to send a tech out. The tech rewired the entire house for cable and determined that everything was fine in the house. Nothing still works... he told us it was an outside line problem. Wait a day and see if it's resolved... A day later I'm back on the phone with Charter. They make me another appointment. 3-5pm they say. I carve the... More...
    (Cable TV)
    rtones's Picture   rtones    0 Comments   Comments
  • TV Commercial

    Having to watch the horrible commercial over and over again with the angels was nausating with the blond pursing her lips. Now they have some office setup where they push the desks out of the way and dance - the blond girl bobbling her head gives me the creeps. Wow - is it that hard to make a decent commercial - especially when we have to see it over and over. It ranks right up there with the Carl Jrs. commericals. More...
    smoonlight54's Picture   smoonlight54    1 Comments   Comments
  • Misleading Business Practices

    Beware, I recently ordered Charter Services. I was told there would not be a service charge and, of course, I was billed for one. I was told one price for their cable boxes and charged a higher rate. On the second month, they decided to start billing me for a phone that I never ordered. When I called to inquire about the phone billing, they removed the phone charged and increased the rate higher than I was paying for all 3! Upon filing a better business dispute, they again promised I would be properly credited. Guess what, another bill and it's not right either! I'm so... More...
    (Cable TV)
    soozann's Picture   soozann    0 Comments   Comments
  • Terrible product and service..

    I'm just one of the lucky Missoula, MT residents that has been recently force fed Charter Communications. WOW this has to be without a doubt the WORST company I have ever had to deal with. Pathetic is an understatement when it comes to these ding dongs. I was perfectly happy with cable company and service we had prior to Charter. I'm going back to satellite TV. Can't stomach the fact that these jerks are taking away services and quality and have the balls to raise prices.. all while telling us how wonderful they are while you are on hold for 20 minutes trying to get through... More...
    (Cable TV)
    Dunkin0's Picture   Dunkin0    0 Comments   Comments
  • Charter lack for public safety

    There is a large yellow jacket nest inside one of charter communication boxes. First I thought it was Century Links so I called them, They sent someone right out to deal with the problem. When they arrived I was informed that it belonged to Charter, So I called charter and was told to call my local pest control office. Very little concern that the yellow jackets are next to a play ground that kids play. So as far as public safety goes figure out for yourself who cares more: Century Links or Charter. More...
    (Cable TV)
    johnnyb455's Picture   johnnyb455    1 Comments   Comments
  • Charters 100% digital.

    Okay, we all know Charter LOVES to rip off its costumers. We are required to pay more so we can have cable in more then one room of our house. If you don't want to pay just bring the box with you into the rooms your watching TV. Its tedious and annoying, but you wont have to pay the extra. Charter is a rip off and always will be. I'm waiting for someone to actually make something that works with actual real world prices. Then charter will loose all there business and die out like all the other over priced a**holes. IT WILL HAPPEN CHARTER, WATCH OUT! More...
    (Cable TV)
    CharterSUCKS0's Picture   CharterSUCKS0    0 Comments   Comments
  • Charter Communications phone modem dead

    Reported phone service out in the morning, after overnight not working. Earliest appointment next day 8-10. I get a call on my cell at 8:22 that the tech could not reach from the front door (secure building); yes, the phone does not work. I called back immediately but they could not get the tech back to my place. Next appointment 1-3 PM. No tech. Called at 3:15 why no one came; same story, the tech could not reach me (on the broken phone modem) at 2:56 PM. More "we are sorry, etc...." Finally at 4 PM a tech shows up; has no idea what is wrong; I had to tell him. Luckily... More...
    (Cable TV)
    Phoenix83's Picture   Phoenix83    0 Comments   Comments
  • Charter Lies about Internet Pricing

    I've been a customer with Charter Cable for several years now. I started with a "new customer" pricing, of about $29.99/mo for internet cable. Suddenly, without me noticing any warnings, I was paying $50+ per month! I called them, and asked why they were still advertising the $29.99/mo, but were charging me. The rep said that it was for new customers only. So, I went online to THEIR website, and put in my address for the special price and it accepted me! But, my monthly charge wasn't changed back to the special pricing. When I called Charter, of course, they said... More...
    (Internet - Sponsored by DIRECPATH)
  • Internet & Cable with Charter Communications

    Charters Internet & Cable has been the worst, overall. We switched to them a decade ago, thinking service would be better & faster. Sure, when it works.. it's fine. It's how OFTEN they are down or there are constant dc's with the internet & cable channels freeze or the picture is broken up so bad, you can't watch. You have to be home all the time for them to invade your space frequently to then say, we aren't sure what the issue is, when after all it is THEIR problem. I've just dealt with it over the years but now I'm done, as well as many... More...
    (Cable TV)
    AnnOmonus's Picture   AnnOmonus    0 Comments   Comments
  • Terri ble customer service for existing customers

    Dissatisfied with customer service - Bundle My bill jumped from $189 to $268 a month. When I called to complain 8 months ago they told me my bill would be just over $100 with the triple select plan. Instead of going down it went up. I have been offered the same services by ATT for $106.00 a month WITH a $100.00 reward bonus. Has Charter got so big that they do not care about their existing customers? I have heard SO many complaints about them recently and now they have some competition. Maybe everyone will move their services. I have had it. I was just told by customer services that he was... More...
    (Cable TV)
    Mcmae's Picture   Mcmae    0 Comments   Comments
  • Continious Unauthorized Charges

    I had my cable services from Charter cut off on May 3rd. Two months later, I am still receiving charges for their cable TV service that I have not been receiving. I have called their "support" line twice and waited over 45 minutes on hold to be told that "it would be taken care of" twice. Now, today, they sent me a notice that my bill is overdue and they are adding further charges for a service I had canceled two months ago. More...
    (Cable TV)
    joshbyrom's Picture   joshbyrom    0 Comments   Comments
  • Charter not showing up

    Had an appointment on 6/26/14 from 3 to 5. Waited over 2 hours and finally called to find out if they were coming. Rep said they came and no one was at home. Impossible!! There were 2 people in the front yard and 3 people in the house including myself. We have a doorbell that works, checked it, and no one knocked. Rescheduled it for 7 to 9 that evening. No one showed up. More people were home this time. Called again this morning. They couldn't explain it. Gave me another time for today. This will be a total of 6 hours that will be have spent on waiting to fix changing out a dead modem... More...
    (Repair Services)
    guevara6361's Picture   guevara6361    1 Comments   Comments
  • Free Cable box offer

    I received an offer in the mail stating that I could receive a digital cable box at no additional charge for 12 months on June 16th, 2014 since charter was going all digital. I called as instructed to order the cable box at no change and was then told that the offer code was not accepted and that I would have to be charged an additional $6.99 per month. The letter was signed by Peter Cirelli the Vice President of Marketing. More...
    (Cable TV)
    Tbone707's Picture   Tbone707    0 Comments   Comments
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