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Charter Communications Complaint - Bad technicians
Charter Communications Complaint

Charter Communications Complaint

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Bad technicians


Charter came out to upgrade my services. I was adding internet and phone services. The technician first went in my basement then in my backyard. The next thing I know, I hear a pop and the lights get super bright. Five minutes later my TV starts smoking. The tech thens comes in the house and says there is a wire not grounded to my house. Now prior to him working out there, there is no problem. But all of a sudden a wire is loose. The supervisors came out and I had to call ameren to repair the wire. I put in a claim to the company. And my claim was denied. Really. I have a brother who worked for charter installing cable, who says there are procedures, and things to check before installing services, as well as electrical technician who says that if a wire had been down I would have known it. There was absolutely nothing wrong before Charter came out. And plus to find out that surge also damaged my furnace and they trying to get out of reimbursement for my damage. Chapter severely sucks for that.


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