Charter Communications Complaint

Charter Communications Complaint

ADVERTISEMENT

Bait & switch w/ false advertisements


About three months ago I canceled my charter TV due to it continuing to increase in price.
After getting the run around from customer service, I went home and grabbed my modem only to cancel it to. Well, for the past three months, Charter has been mailing me special offers to bring back my business. "Double-play" Internet & TV only, no phone.
I have called Charter and all they say is that the deal does not and has never existed, but they can get me a Triple play (BAIT & SWITCH) for $30.00 more than the special offer they have sent me. The one they have sent me four times now. I asked if I could email them a picture since they didn't know their own promotions. They said no. I tried again before the end of May. Same result. They basically are telling me that I created it myself.With that being said, I took all the promotions they've sent me to the local Charter office. The exact same result, "That promotion has never existed, but we can get you a good deal with our Triple play. I displayed all four promotional mailings in front of her and the manager and again they said that they do not do that promotion and never have. Now, let me also mention that in this promotion is a nifty little credit card with my name on it with the special offer. Also, the mail has the official USPS stuff and shows that it was mailed from Charter. Bat & switch is illegal in Tennessee and I'm debating contacting the Secretary of State and the FFC for this nefarious practice. I can provide proof of these promotions anytime needed.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Charter Communicatio...
SUBMIT a ticket
for Charter Communicatio...
WATCH videos
for Charter Communicatio...
More Charter Communications Reviews and Complaints MORE reviews and complaints
for Charter Communicatio...

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Charter Communications reviews


More

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team