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Charter Communications Complaint - Bait & switch w/ false advertisements
Charter Communications Complaint

Charter Communications Complaint


Bait & switch w/ false advertisements

About three months ago I canceled my charter TV due to it continuing to increase in price.
After getting the run around from customer service, I went home and grabbed my modem only to cancel it to. Well, for the past three months, Charter has been mailing me special offers to bring back my business. "Double-play" Internet & TV only, no phone.
I have called Charter and all they say is that the deal does not and has never existed, but they can get me a Triple play (BAIT & SWITCH) for $30.00 more than the special offer they have sent me. The one they have sent me four times now. I asked if I could email them a picture since they didn't know their own promotions. They said no. I tried again before the end of May. Same result. They basically are telling me that I created it myself.With that being said, I took all the promotions they've sent me to the local Charter office. The exact same result, "That promotion has never existed, but we can get you a good deal with our Triple play. I displayed all four promotional mailings in front of her and the manager and again they said that they do not do that promotion and never have. Now, let me also mention that in this promotion is a nifty little credit card with my name on it with the special offer. Also, the mail has the official USPS stuff and shows that it was mailed from Charter. Bat & switch is illegal in Tennessee and I'm debating contacting the Secretary of State and the FFC for this nefarious practice. I can provide proof of these promotions anytime needed.

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