Charter Communications Complaint

Charter Communications Complaint


Charter Appointments a BIG DISSAPOINTMENT - Cable television

I already had cable internet and decided to add television service. I was told that no extra installation would be necessary. I received the cable boxes and nothing will activate! I've been on the phone with Charter multiple times and they decided to send a tech out. The tech rewired the entire house for cable and determined that everything was fine in the house. Nothing still works... he told us it was an outside line problem. Wait a day and see if it's resolved... A day later I'm back on the phone with Charter. They make me another appointment. 3-5pm they say. I carve the hours out of my work schedule and wait... and wait... and wait... 6:30pm rolls around. I'm back on the phone with Charter. They tell me the tech will not be making it out. WTF! I'm sooo angry right now. I have to call them to find this out?? Why wasn't I called earlier? This is unacceptable....

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