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Charter Communications Complaint - Charter Internet disruption
Charter Communications Complaint

Charter Communications Complaint

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Charter Internet disruption


Charter Communications
PO Box 742615
Cincinnati, OH. 45274-2615

John Toliver
PO Box 154
Dayton, TN. 37321-0154
423-775-2494
8-31-14

Service address 339 Sierra Drive Dayton, TN. 37321

Dear Sir or Madam,

Please consider this a complaint per your complaint procedure as stated on each bill I receive.

On 8-24-14 at about 1:58 PM our internet service went out. It was not restored until about 3:00 PM on 8-25-14. According to my math that is over 24 hours.

I immediately tried to call to report the problem, All of your service lines were busy. I was never able to get through, but I tried to get through.

I am formally applying for a $20.00 refund under your service disruption policy. I have attempted to apply by chat four times. The first time the rep said you have no such policy. I was disconnected on time 2 and 3. I could never connect on the fourth chat try.

Just as an aside, it is interesting to me that three states have an automatic refund policy. I plan on checking with members of our state legislature to see if we can pass similar legislation.

Thanks for your consideration in this matter,

John Toliver


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