Charter Communications Complaint

Charter Communications Complaint

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Winows Live Mail


I have used Windows Live Mail (not web-based Charter) for several years with Windows 7x64 with Charter with no problems. But about a year ago, when moving messages or just writing a message I got intermittently disconnected by Charter. The error I get is: “Your Server has unexpectedly terminated the connection. Possible causes are server problems, network problems, or a long period of inactivity.The server did not respond to this IMAP command before the connection was terminated."

At first I blamed Microsoft. I always checked with Charter to make sure I had the correct settings (hard-wire and mobile) in my Windows Live Account, and they said I did. After a year of working with Microsoft with no results, I switched from the Charter server to Endless Journey. Presto, no more problems. I still used the Charter hardwire connection to the internet, but I didn't use my Charter email account and Charter servers.

I also tried connecting to Charter servers with another Windows 7 machine using Windows Live Mail. The problem returned.

I contacted Charter to tell them the news. Charter's escalated response was that it is too bad Microsoft doesn't alter the code in Windows Live Mail to become compatible with Charter's servers. Charter didn't seem to care that almost all other server companies seem to not have this problem with their servers. Charter appears to be the odd man out here. Most other well-run servers run well with Windows Live Mail.

Technical support explained that they do not support Windows Live Mail only Web-based email. Technical support understands that Charter does not work well with Windows Live Mail even though competing servers work just fine. But technical support says there is no plan to fix the problem.

I mentioned that Charter implies on its website that Windows Live Mail works with Charter by publishing the settings to use Windows Live Mail with Charter. This is misleading. The least Charter could do is post a disclaimer that Charter will not work very well with Windows Live Mail.


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