Charter Communications Support Ticket

No credit for lose - Charter internet and cable tv bundle.

Created By: mebillm's Picture mebillm Last Reply: mebillm's Picture mebillm
Priority Level: [Low] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: General Replies: 0
Product: Charter internet and cable tv bundle.

This is a complaint about Charter Cable service in Roxboro NC.
There were 3 days this month (May 2015) that the cable service was intermittent and or not available.
My call to customer service for billing ended up with total dissatisfaction.
Previous requests for reimbursement for lost access to services, were met with reasonable amounts of credit.
Today was the third day this month that I was not able to use either the TV or internet due to intermittent or absent service. (5/2 6hrs Net, 5/20 2hrs TV, 5/21 2hrs TV)

The customer service agent while polite would not budge from a fixed viewpoint that said the lost service must exceed 4 hours to qualify for credit. When I stated that I had previously received credit for less than 4 hours of lose, I was told that there was a change and I asked when and how was this change promulgated, I was told 'didn't know'.

There was an implication that I was supposed to attempt to report each outage and then call for credit. I stated that many times the automated voice would say that there was a known problem in the area. So I wonder if there will be any improvement to helping the poor customer.


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