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Charter Communications Support Ticket - Refusal to honor documented offer

Charter Communications Support Ticket

Refusal to honor documented offer

Created By: mcljas's Picture mcljas Last Reply: 's Picture
Priority Level: [Emergency] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 1

Was told we are eligible for NEW CUSTOMER pricing. Was given a great online quote. When told we accept they all of a sudden do not have the ability to set us up for that price. Price would be almost double as we are a current customer. When we gave them an opportunity to make us new again the refused. I was hung up on. My chats were disconnected. And was refuses the corporate office number when requested multiple times. Now they wont even speak to us.


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